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For inquiries about our products, please fill out the fields below. We are also happy to receive your call at 1800 555513 or +84 28 3620 6510

Warranty

  • All VGSI Service Technicians are trained to use VGSI Modular Based Maintenance the most advanced preventive maintenance Technology in the industry. Additionally, they receive continuous training to ensure that they have latest technical know-how of both VGSI and other manufacturers equipment.

Standard Comprehensive Maintenance

  • Regular oil and grease application to necessary points as per the technical requirements.
  • Regular examination of equipment in accordance with VGSI standards and goverment regulations, including inspection of mechanical parts electronic boards, and equipment software.
  • 24/7 Customer Care Centers to ensure peace of mind for customers and end users. Our centers’ end-to-end process follows through on service requests from receiving call, to dispatching a technician to site, to successful resolution of the request.
  • Regular visits in addition to requested on-site trouble-shooting
  • Delivery and installation of spare parts upon receipt of replacement agreement

Standard maintenance

  • To apply oil and grease regularly to needed lubrication points as per the technical requirement, to check the operation of the mechanical part, electronic board, software of the equipment, to exam the Lift Equipment regularly at periods in accordance with VGSI Standard and in line with Government Regulations existing at the date of this Agreement.
  • 24/7 Customer Care Centers ensure peace of mind for customers and end users. Our centers’ end to end process to follow through service requests from receiving call, to dispatching a technician to site, to successful resolution of the request.
  • To report for the regular visit as well as any attendance of trouble shooting or else;
  • To deliver and install spare parts as soon as receiving the agreement of replacement

Comprehensive maintenance

  • Regular oil and grease application to necessary points as per the technical requirements.
  • Regular examination of equipment in accordance with VGSI standards and goverment regulations, including inspection of mechanical parts electronic boards, and equipment software.
  • 24/7 Customer Care Centers to ensure peace of mind for customers and end users. Our centers’ end-to-end process follows through on service requests from receiving call, to dispatching a technician to site, to successful resolution of the request.
  • Regular visits in addition to requested on-site trouble-shooting.
  • Service Repair full coverage.

INTELLIGENT INNOVATION

Real Time Remote Monitoring System

Elevator network monitoring system is the real-time monitoring/remote control services. It can be connected to the building management center, fire control center, and even smart phone for maintenance staff wherever internet is available.

  • Monitoring elevator’s operation and Status in real-time. Notification any error/alarm in real -time
  • Elevator is connected to Cloud server with high security protocol. This cloud platform analyze elevator performance and estimate component replacement in advance.
  • Any emergency can be detected by the remote monitoring system, our engineer/call center will contact the passenger for safe evacuation.